Last updated: September 23, 2026
This Shipping & Delivery Policy explains how orders placed on YouZmyshop are processed, shipped and delivered. By placing an order you agree to the terms below. Please read it together with our Refund & Returns Policy and Privacy Policy.
1. Where We Ship
We currently ship to addresses in the United States and Canada. Deliveries to P.O. boxes, APO/FPO addresses, freight forwarders, and remote or rural locations may take longer and may not be available for every service; any limitation that applies to your address is shown at checkout.
2. Order Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment is received and cleared. Orders placed on a weekend or public holiday are processed on the next business day. During peak periods or promotions, processing may take up to 3 business days.
Every crystal specimen and handcrafted piece is inspected and packed individually, and fragile items are shipped with protective packaging.
3. Shipping Methods and Estimated Transit Times
The transit times below are estimates in business days and begin when your parcel is dispatched, not when the order is placed. Business days exclude weekends and public holidays.
- United States – Standard: 4–9 business days
- United States – Expedited: 2–4 business days
- Canada – Standard: 7–15 business days
- Canada – Expedited: 4–8 business days
The services available for your address are displayed at checkout. Delivery timeframes are estimates and are not guaranteed; carriers may experience delays that are outside our control.
4. Shipping Costs
Shipping charges are calculated at checkout based on destination, parcel weight and dimensions, and the service you select. The exact shipping cost is shown to you before you confirm payment. Any free-shipping or promotional shipping offer that applies to your order is also displayed at checkout.
5. Tracking Your Order
Once your parcel is dispatched you will receive a shipping confirmation email containing a tracking number. Tracking information may take up to 24–48 hours to appear in the carrier’s system. If you have not received a tracking number within 3 business days of placing your order, please contact us.
6. Customs, Duties and Taxes (Canada)
Orders shipped to Canada may be subject to import duties, taxes and carrier brokerage fees. These charges are set by Canadian authorities and are the responsibility of the recipient. They are not included in our product prices or shipping fees and are collected by the carrier or by customs at, or after, delivery.
We are required by law to declare the full value of the order on customs documentation. We cannot mark a parcel as a “gift” or under-declare its value. We are not responsible for delivery delays caused by customs clearance.
7. Incorrect or Incomplete Addresses
Please check your shipping address carefully at checkout. We cannot change the delivery address once an order has been dispatched. If a parcel is returned to us because the address was incorrect, incomplete, or delivery was refused, we will contact you. You may then choose to have it re-shipped (additional shipping charges apply) or to receive a refund of the item subtotal, less the original shipping cost and any return-to-sender fee charged by the carrier.
8. Delayed, Lost or Damaged Parcels
- Delayed: If your order is past the estimated delivery window, please allow a further 3 business days for the carrier to complete delivery, then contact us so we can investigate.
- Damaged in transit: Report damage within 7 days of delivery, including photographs of the outer packaging and of the damaged item. We will arrange a replacement or a refund.
- Lost in transit: If tracking shows no movement or delivery cannot be confirmed, report it within 30 days of dispatch. We will open an investigation or claim with the carrier and, once the loss is confirmed, issue a replacement or a full refund.
9. Order Changes and Cancellation
Because orders are packed quickly, any request to change or cancel an order must be sent to us within 12 hours of purchase and must include your order number. Once an order has been processed or dispatched it cannot be cancelled, but you may return it in accordance with our Refund & Returns Policy.
10. Split Shipments
If your order contains several items, they may be shipped in separate parcels at no additional cost to you. You will receive tracking details for each parcel as it is dispatched.
11. Risk of Loss
Title to the items and the risk of loss pass to you when the parcel is handed to the carrier. We remain responsible for assisting you with carrier claims as described in section 8.
12. Contact Us
For any question about shipping or delivery, contact us at youzhenmaoyuan888@gmail.com with your order number. We aim to reply within 1–2 business days.
13. Changes to This Policy
We may update this policy from time to time. The version published on this page applies to your order at the time of purchase.