FAQ

Sign in and open "My Orders" to see the live status and tracking details of every order. We also email you a confirmation as soon as your order goes through.

We accept major credit and debit cards as well as online methods such as PayPal. Checkout automatically shows every option available in your region.

Orders can be changed or cancelled any time before they ship — just tell us as soon as possible via the contact page. Once the parcel has been handed to the carrier, it has to go through the returns process instead.

Please check your spam and promotions folders first. If it is still missing, contact us with the email address used at checkout and we will resend it.

Orders usually leave our warehouse within 1–2 business days. Domestic delivery takes about 2–5 business days and international orders about 7–15 business days, depending on customs and the local carrier.

Shipping is calculated automatically at checkout based on destination and parcel weight. Orders above a certain value ship free — checkout shows the exact threshold.

Yes — we ship to most countries and regions worldwide. A few destinations are excluded due to local regulations or ingredient restrictions, and checkout will tell you automatically.

Once your parcel leaves the warehouse we email you the tracking number. You can also sign in at any time and check the latest progress under "My Orders".

Unopened items in their original packaging can be returned or exchanged within 30 days of delivery. For hygiene and safety reasons, opened skincare can only be accepted if there is a quality defect.

Send us your order number and the reason for the return via the contact page. We reply within 1 business day with the return address and step-by-step instructions. Please do not ship anything back before you receive them.

We issue the refund within 3 business days of receiving and inspecting your return. The money normally reaches your original payment account within 5–10 business days, depending on your bank.

Contact us within 48 hours of delivery and attach unboxing photos. We will send a free replacement or issue a full refund, and you usually will not need to ship the original item back.

Our formulas are free from parabens, sulfates and synthetic fragrance, so most products suit sensitive skin. For first use we recommend a small patch test behind the ear or on the inner wrist.

Never. Neither our finished products nor our raw materials are tested on animals, and our formulas are built mainly on botanical extracts and biotech ingredients.

Every product page lists the full ingredients along with the concentration of the key actives, and the complete list is also printed on the outer packaging.

Unopened products generally keep for 3 years. After opening we recommend using them within 6–12 months; always follow the date printed on the packaging.

No — you can check out as a guest. Creating an account simply lets you save addresses, review past orders and check out faster next time.

Click "Forgot password" in the sign-in window and enter your registered email to receive a reset link. If it does not arrive, check your spam folder and try once more.

Sign in and open your account page: under "Addresses" and "Profile" you can change your display name, avatar and delivery details at any time and save them.

Enter your email at the bottom of any page to subscribe. Every newsletter has an unsubscribe link at the foot of the message — one click takes effect immediately and we will stop sending marketing emails.

The whole site runs over encrypted HTTPS and payments are handled by PCI DSS certified third-party processors. We never store your full card details.

We use your information only to process orders, provide customer service and — where you have consented — send marketing messages. We never sell your personal data.

Yes. Send a request through the contact page and we will complete the deletion within 30 days, to the extent permitted by law, and confirm the outcome by email.

We use essential cookies to keep your cart and sign-in state working, plus analytics cookies once you consent, to improve the browsing experience. You can manage them in your browser settings at any time.