Last updated: see the date on this page.
This policy applies to all orders shipped to the United States and Canada.
You may request a return within 30 days of the delivery date shown on your shipping tracking. Requests made after 30 days cannot be accepted.
To be eligible for a return, items must be:
Because crystals and jewelry are personal items, we inspect every return. Items that show signs of wear may be declined.
The following cannot be returned or exchanged, except where defective:
Original shipping charges are non-refundable.
Email support@youzmyshop.com with your order number and the reason for return. We will reply with the return address and a Return Authorization. Items sent back without a Return Authorization may be delayed or declined.
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no cost to you, including return shipping.
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method (credit card or PayPal). Allow up to 10 business days for your bank or provider to post the refund after we issue it.
We do not offer direct exchanges at this time. Return the item for a refund and place a new order for the item you want.
Email support@youzmyshop.com and we will be happy to help.
